Shipping Policy

Last updated: August 2026

By completing am order, you agree to our Shipping Policy and Terms of Service.

For returns, please visit our Returns & Refund Policy page.

---

Domestic U.S. Orders

Processing Times

• Orders are processed within 1–2 business days (Monday–Friday, excluding U.S. holidays).

• Orders placed on a weekend will ship the next business day.

• Orders placed on Friday after our regular shipping hours will be processed the following Monday (or the next business day if Monday is a holiday).

• During peak holiday seasons, processing may take up to 7 business days.

Shipping Methods & Delivery Estimates

Delivery times below are estimates only, not guarantees. Shipping fees are non-refundable for deliveries that arrive outside these windows.

Note: Actual delivery may be affected by weather, holidays, or carrier delays. Click here for the UPS Service Guarantee.

Tracking

Once your order ships, you will receive a tracking number via email. Check your spam folder if you don't see it. 

You can also track your orders anytime by logging into your account on drnuzum.com and navigating to the Orders tab within your account.

Incorrect or Incomplete Address

If your package is returned to us due to an address error at checkout, you will be responsible for the cost of re-shipping to a corrected address. We cannot replace or refund orders lost due to an invalid address provided by the customer.

---

Pickup Orders

All pickup orders must be placed online through our website and processed through our standard pickup system. You will receive a notification (via email or text) when your order is ready for pickup. Please wait for this notification before coming to collect your order.

Orders placed at our front desk are subject to the same fulfillment process as online or phone orders. They will be prepared in the order they are received, and walking in does not bypass the pickup system or result in faster processing. Please note that we are unable to accept cash or checks for orders placed at the front desk.

When you arrive to pick up your order, please park in a designated "709" parking spot. While not required, we kindly appreciate when orders are collected within 30 days of being ready for pickup.

---

Free Shipping Policy (U.S. Only)

• Product subscriptions qualify for free shipping on every recurring shipment, including the initial subscription order*.

  • *To receive free shipping on the initial subscription order, your cart must contain at least one subscription item. Any non-subscription items added to the same cart will still be charged standard shipping rates.

  • Example: If you order a subscription bottle of Inflamagone and a one-time bottle of Black Brew in the same cart, the Inflamagone ships free, but standard shipping charges will apply to the Black Brew.

• As of April 13, 2026, we no longer offer free shipping on orders over $120.

• Free shipping is also available through rewards points redemptions.

• When free shipping is applied, your order will ship via USPS Ground Advantage, regardless of the shipping method selected at checkout. Expedited services are not eligible for free shipping.

• Please keep in mind: USPS Ground Advantage typically does not deliver on Sundays or U.S. holidays. 

Tip: Sign up for our emails to stay notified of promotions that may include free shipping offers.

---

International Orders

Shipping Carrier

All international orders are now shipped via DHL. This allows you to pay applicable duties and taxes upfront at checkout, helping you avoid unexpected fees or delivery delays upon arrival.

Please note that while DHL offers the option to prepay duties and taxes, we are still not responsible for any additional duties, taxes, or import fees that may be incurred after shipment.

Duties, Taxes & Fees

By placing an international order, you agree to pay all applicable customs duties, taxes, and import fees imposed by your country. We do not cover these costs, and we cannot predict or control what they will be.

If you refuse to pay these fees and your package is abandoned or returned, we cannot issue a refund for the order or shipping costs.

Refused or Rejected Packages

If you refuse delivery of your package or it is rejected by customs, and you wish to receive a refund, you are responsible for all return shipping fees incurred and for ensuring the package is returned to us. Refunds for refused or rejected packages will only be issued after the products arrive at our warehouse and pass a quality inspection.

Delivery Timeline & Tracking

• International orders typically arrive 4 to 8 weeks from the ship date—this extended window accounts for customs processing, which varies by country.

• Please track your package closely using the link provided in your shipping confirmation. Once the shipment reaches your country, contact your local customs office to arrange delivery.

• Delivery may be delayed due to weather and holidays.

Countries We Cannot Ship To

Due to local laws and regulations, we currently do not ship to:

• Mexico

• Venezuela

• Russia

---

Lost, Stolen, or Delayed Packages

If your tracking shows "delivered" but you haven't received your order, please contact the carrier directly with your tracking number. For issues beyond carrier delivery confirmation, reach out to our customer service team within 7 days of the estimated delivery date and we will assist you.

---

Contact Us

Have questions? Our customer service team is here to help:

Email: info@drnuzum.com

Phone: (833)376-8986

Response time: Usually within 1 business day

Business hours:
Monday - Thursday: 9:00am-4:00pm

Friday: 9:00am - 12:00pm

Saturday - Sunday: Closed